The government should do something to force Sesco to buck up. The quality of its service is nothing to shout about but it has the guts to be arrogant towards its customers.
 |
| MY CLAIM: Tchong (centre) files his claim accompanied by Chong. |
Posted on June 1, 2011, Wednesday
KUCHING: A Syarikat Sesco Berhad (Sesco) customer filed a complaint against the company for alleged payment arrears with the Tribunal for Consumer Claims yesterday.
Tchong Soon Thian claimed to have received a bill from Sesco saying he was in arrears of RM4,032.10, which included a RM400 administrative fee and RM500 meter fee.
He is said to have paid the meter and administrative fees under duress and fear that the electricity supply to his house would be disconnected. However, after consulting some friends, Tchong believed Sesco had no basis to charge both fees.
Bandar Kuching member of parliament Chong Chieng Jen, who accompanied Tchong to file the claim, said Sesco should not charge the fees because the company owns the meter, which is not for sale. He said the meter is actually a tool for Sesco to earn revenue, making it capital, which should not be charged to customers.
“Another reason is that the charging of RM500 meter fee is exorbitant and arbitrary. There were many instances of Sesco waiving the said charge when its customers complained.
“There are also many instances when the company only charges its customers RM150 for the meter fee. There is no reason that the claimant be discriminated,” he said.
Chong explained that Sesco had alleged that the old meter at Tchong’s premises was tampered with and that the old meter was running 65 per cent slower.
The old meter was then changed and replaced with a new one in August last year.
However, after the old meter was replaced, the claimant’s average monthly bill was RM30, less than the average monthly electricity bill of RM40 before the replacement was made.As such, Chong said the claimant wanted a refund of RM900 and costs of RM200
“Another reason is that the charging of RM500 meter fee is exorbitant and arbitrary. There were many instances of Sesco waiving the said charge when its customers complained.
“There are also many instances when the company only charges its customers RM150 for the meter fee. There is no reason that the claimant be discriminated,” he said.
Chong explained that Sesco had alleged that the old meter at Tchong’s premises was tampered with and that the old meter was running 65 per cent slower.
The old meter was then changed and replaced with a new one in August last year.
However, after the old meter was replaced, the claimant’s average monthly bill was RM30, less than the average monthly electricity bill of RM40 before the replacement was made.As such, Chong said the claimant wanted a refund of RM900 and costs of RM200
Even if SESCO makes a mistake, is there a need to use bad words here. " SUCKS " word is not palatable at all.
ReplyDeleteJust be civilised. Lodged a complaint if you may, then see the outcome of it. Then if you are still dissatisfied, then take further action. Legally and in a dignified way.
There is really no need to be unnecessarily mad and rude and angry here. Everybody makes mistakes sometimes.
- Concerned citizen
Why dont you complain to DAP that your 4D and TOTO did not strike last week so that Chong can help you to win the nwxt draw.The Chinese are never grateful until they die.
ReplyDeleteWhy are some people making a mountain out of a mole hill ? Is SESCO giving bad services all this while ? Generally no. Is SESCO a " scum " all these years ? I don't think so.
ReplyDeleteIf this man feels that he had been over charged, so the problem is over charge and charged for something that he strongly feels that he should not have to pay. Well and fine. Then lodge a complaint with the Tribunal and see what will the Tribunal do ?
Why the necessity to make it a political issue at all ? Why should some politicians be invited to get more mileage from such a small trivial matter. This is not a matter of public interest. SESCO generally does not over charge it's clients unless there could be a mistake. So why make this a political issue ? Are there not many more issues left for the politicians to delve on ?
Be matured please, oh politician. Don't make yourselves laughable.
- Righteous citizens
Next time anyone who is over charged by SESCO, please call Chong Chieng Jien. He will fill in the complaint forms for you. : ) Go Johnny Go, Johnny be good !
ReplyDeleteAnd poor SESCO. Another bad day for Cisco kid !
Even better, you get your face in the media if Chong is around. A free advertisement for " Johnson baby Johnson powder : )
Has SESCO been treating anyone badly ? Nay, tell me when and whom. SESCO is generally okay. Wait till you stay in West Malaysia, there are certain IPP ( Independent power producers ) who are not meeting consumer expectations. Not in Sarawak. I can't recall SESCO treating anyone badly.
ReplyDeleteThis publicity stunt is too much for politics and for political mileage alone. Chieng Jien should have chosen better issues.
Why does he chose to be the filler of complaint forms when there are other better issues to be addressed ?
AI YA APAMAU SUSAH LU PERGI ITU CHONG MINTA LUIT SAMA DIA EVERY MONTH LU TARAK SUSAH MAU KELEJA PASANG LETRIK KUAT KUAT TERANG BENDERANG PASAL ADA OLANG MAU BANTU LU BAYAR DAN BIKIN KOMPLEN LU TAU ITU CHONG BILKIN AIR LIUR SAJA MANA DI MAU KASIH LUI SAMA LU KALAH 100 OLANG SERUPA LU KELAJHAAN BN ATAU PKR MUN MAU HABIT LO ITULAH LU SIKIT SIKIT MAU JUMPA ITU CHONG APA HUJUNG BULAN ADA CHONG KASIH LU LUI KAH BODO PUNGYA MANUSIA
ReplyDeleteChieng Jen, the water board had overcharged me yesterday. Can u fill in the complaint forms for me? By the way, make sure the press is there ah !
ReplyDeleteGet ready to say that Kuching water board is the new sucker in the service. !!
Ada juga betulnya...kekadang satu hari 'black-out' sampai 2..3 kali..ada kalanya 'black-out' sampai 3..5 malam (sahaja).
ReplyDeleteYang bebarang di simpan peti-ais ya abis..buruk. Yang nelayan kecil-kecilan simpan olehan dalam "freezer" abis busuk (itulah hasil tangkapan untuk mendapatkan RM untuk beli itu dan ini) untuk belanja anak sekolah.. termasuk untuk bayar bil SESCO..
Ada sampai TV, Radio, Peti-ais, Freezer dsb nya rosak..kerana karan sesco sesuka hati mereka "ON / OFF".. Siapa nak bayar...!! Siapa yang tanggung kerugian...!!
Ayo yo....lebih baik lu beli generator sendiri lah.Lu boleh pakai suka ati lutak paya bayar.
ReplyDeleteBabi lu..jangan ingat kami org kmpung tak bayar bil itu sesco..!! kami ada bayar macam lu orang juga.Lu babi punya orang mana tahu orang lain punya susah...
ReplyDelete7.53pm..i think u r sucking ur own pe__s! maybe u r sesco pig..!!
ReplyDeleteI am a retired citizen since many years ago. Yes, I do encounter occassions where our electricity bills had been tripped off, or inadvertantly cut through natural causes like rain or outage at the SESCO stations.
ReplyDeleteMy wife is running a bakery business, yes during the cuts we experience minor losses. But those cuts were temporary because the SESCO men would reectift them and restore electricity to the benefits of all residents in the area.
But these financial losses were relatively minor to us, and we knew that most of the time, the electricity cuts were not inetentional faults of SESCO. Yet we never curse them. I had one neighbour who was over charged by SESCO, he lodged a compliant and then SESCO investigated and found a basis for his complaint and rectify his billings. Never have we at any time curse SESCO or bring up this matter to the attention of some preying politicians who would jump to the slightest instance of hurling accusations of "......" service.
You know even I feel embarassed to type those bad words here. My question to this man here is why doesn't he lodge a complaint to SESCO and finally to the Tribunal himself ? Why the need to be a bait to some opportunist politician who would go for any mile to get undeserving publicity ?
I detest the use of bad words in this forum and I am surprised how anyone could have use it to express their dissatisfaction.
And for a politician to seize this just to show case to the world that he is attentive to the people, this act is to some extent " opportunist " and perhaps childish.
Chong Chieng Jen, grow up please, don't just grow old.
yeah....next time whenyur bill reach what u think very out of human used ,pls dont dare to come for sesco man personaly..they have a section who can reduce you meter consumption technically.no wonder all our chinees friend always said used your power maximum as u can..
ReplyDeletehai yaaa.......bikin hydro elektrik/ dam belakang rumah laaaa.....bikin karan sendirik looo...xda komplain lagik maaa.
ReplyDeletekalau talak mauk bikin hydro /dam belaking rumah.....bikin solar pakai matahari mey.....talak kaco22 bisin2. karan made in sdn bhd.
talak bil latang lumah sampai lu mati punya
haiya. nanh ku ti nang, kui ku ti kui....
yes i agree above stmt. generate own electricity.
ReplyDeletesimple but high cost-solar.
used bicycle dymano....generate elect, no blame any more
ReplyDeleteBagus makae bateri kereta jak. Mun sik working caj jak di workshop mekanik cina. Bayar RM7/- sekali caj. Tapi perlu nunggu semalam baruk boleh ambik balit dari workshop.
ReplyDeletehahahahah lawak king, mun masok maharaja lawak jadi juara lawak bodo ya.
ReplyDeleteMun ngantar kedei cina, suruh Cina makae charger besar sikit. Isi aik bateri dolok, ya jangan lupak.
ReplyDeleteBila dah di caj semalaman, ambik dari kedei cina ya. Bayarnya RM7/- Ya, tahan duak minggu lampu putih. Cuma terangnya satu bilit jak. Mun bilit lain pakae bateri motor lain. Mun rumah ya ada 5 bilit, mesti pakae 5 bateri kereta.
"Anonymous said...
ReplyDeleteAyo yo....lebih baik lu beli generator sendiri lah.Lu boleh pakai suka ati lutak paya bayar."
BODO... Lu ingat generator tidak pakai Minyak ka...Manusia Bodo...
I’m one of the victims of SESCO arrear bill and charge me RM400 for administration & RM150 for meter fee. I really need help from DAP.
ReplyDeleteAll the while, Sarawakian has been fool by of CM & his group of people. Sarawakians pay 34 cents to support industrial. Aluminium smelting plant & those Samajaya Industrial is paying less than 20 cents if I’m not wrong.
Just ask yourself, is that fare to consumer?
Consumer win most cases except SESCO case, when you file complain to consumer court, they will say SESCO is protected by the Sarawak Ordinance. They can simply bill and change meter without your knowledge or witness. If you fail to pay, they can just deduct directly from your deposit.
DAP, please do something about it. Kick their ASS. TQ.
Mun u di atas ya sik mauk mayar SESCO, iboh jak makae karan. Pakae jak generator. Iboh nak ngaduh gaduh. Ya benda simple bah, u madah semua kes sesco, ya sesco menang. Ne bukti u ? U pakae jak bateri kereta, sik susah susah nak complain. Sik suka sesco jangan pakae letrik. Apa DAP nak molah ? Nya jerit pun sesco masih di sia juak. Jerit lah sesuka hati u. hahaha !!
ReplyDelete